Frequently Asked Questions

For your convenience, we offer online booking at bellabambinos.com/book or if you prefer, you can call or text us at 914.977.4312.

We value the precious time you spend bonding with your baby. To ensure everyone gets the attention they deserve, we schedule appointments in advance. Booking is quick and easy: you can book online at bellabambinos.com/book or call / text us (914.977.4312) to check our availability, and if you don’t find the perfect time online, reach out to us and we’ll work with you to find a mutually convenient time.

You’re welcome to contact us to inquire about any last-minute openings, though we can’t guarantee immediate availability. We may consider walk-in appointments on a case-by-case basis, but securing your spot in advance guarantees your appointment and ensures we set aside dedicated time for you and your family.

Personalized attention is our priority and your scheduled appointment allows us to focus solely on your unique experience.

We do request a non-refundable $25 deposit for all appointments, but you are not required to store your credit card information.

For more information on our booking fee, please refer to What is your booking fee policy?

All sessions require a $25 booking fee which will be applied to your session. This fee secures your appointment time and ensures that we can provide dedicated time and attention to each client. The booking fee is non-refundable, non-transferable, and cannot be paid with store credit, and will be forfeited in the event of cancellation or no-show.

Don’t worry if you made your appointment and forgot to add-ons like a personalized mobile app or heartbeat stuffed animal. We’re happy to accommodate these additions during your appointment. If you wish to have a video recording of your session, we kindly ask that you inform us before your session begins as it cannot be added after-the-fact.

We kindly request that clients plan to arrive 10 to 15 minutes prior to their appointment time to ensure everyone receives their full time. While we understand that unforeseen circumstances can arise, arriving late may result in your appointment being cancelled (resulting in the forfeiture of your deposit) or rescheduling to avoid encroaching on another client’s session.

We encourage rescheduling to avoid cancellation fees. You can reschedule your exam without penalty up to 24 hours prior to your session. If you need to reschedule your session with less than 24 hours notice, please contact us at hello@bellabambinos.com or 914.977.4312. Rescheduling within this 24 hour window may result in the loss if your $25 deposit.

Cancelling your session will result in the forfeiture of your deposit. We understand that emergencies and extenuating circumstances may occur, and will be handled on a case-by-case basis. A doctor’s note or other documentation may be required to waive a cancellation fee.

DIAGNOSTIC INFO

Measurements are considered a diagnostic exam. While we are hoping to add limited diagnostic studies in the future, at this time we do not

Drink plenty of water: It’s important to be well hydrated before the ultrasound appointment, as this can help provide a clear view of the baby. Drink water or other clear liquids in the hour leading up to the appointment.

Wear comfortable and loose-fitting clothing: You may need to expose your abdomen during the ultrasound, so it’s a good idea to wear comfortable and loose-fitting clothing that is easy to remove.

Bring a support person: Many ultrasound clinics allow one or two support people to come with you to the appointment. Consider bringing a partner, family member, or friend to help you feel more comfortable and supported during the appointment.

Be prepared for emotions: Seeing your baby in 3D / 4D / HD Live can be an emotional experience, so be prepared for feelings of joy, excitement, and perhaps even anxiety. Take some deep breaths and try to relax during the appointment.

Follow any specific instructions: Your ultrasound technician may give you specific instructions to follow before the appointment, such as not eating or drinking anything for a certain period of time.

Yes, you can absolutely invite loved ones to your ultrasound sessions. We designed our Ultrasound Suite to accommodate multiple guests and our 11-foot-projector screen means that there’s no bad seat in the house. The Suite is kid-friendly, so bring the little ones.

This is a great opportnity for your loved ones to experience the magical bond that unfolds with Baby live on screen.

We can even live stream your session to family and friends who may not be able to make the session in person.

Our Ultrasound Suite can comfortably accommodate 8 guests. Please let us know in advance of your session if you would like to share your session with more than 8 individuals so that we can make the proper adjustments.

We warmly welcome families with children; our Ultrasound Suite is designed to be kid-friendly, eliminating the need for arranging child care. Feel free to bring your children along for a family-friendly experience.

However, to ensure a pleasant environment for all guests, we kindly ask that children are supervised and encouraged to treat our space with respect. While we love having little ones around, please ensure they do not disturb or damage our store. We reserve the right to address any disruptive behavior and may need to ask families to leave if it persists. Thank you for your understanding and cooperation. We look forward to sharing this special moment with you and your loved ones!

We want you to share these special moments with loved ones and know how hard it is to coordinate schedules. Live streaming is included in every session and can be set up for anyone who can’t attend your session in person. We will send them a private link to your session where they can share your ultrasound experience.

If you are not within the 24 hour period prior to your session, you can reschedule without losing your deposit.

VIDEO TO RECORD SESSION

No, unfortunately, we do not allow pets. However, we do offer special pet days for capturing your furry friend’s heartbeat on a recordable keepsake. It’s important to note that, aside from these designated days, pets are not permitted.

Additionally, in adherence to the Americans with Disabilities Act (ADA), we warmly welcome service animals. Service animals are considered working companions and are not classified as pets. If you have a service animal, we’re here to ensure a seamless and inclusive experience for you.

MORE INFO ON PET DAY / AMINALS

Bella Bambinos Boutique & Imaging, LLC provides elective 2D, 3D, 4D, and HD Live ultrasounds that are non-medical, non-diagnostic, and not meant to replace the ultrasounds from your medical provider. As this is an elective service, it is not covered by insurance and costs are paid out-of-pocket. Payment is due at the time of service; we accept cash, all major credit cards, Apple Pay, Google Pay, and Samsung Pay. Unfortunately, we do not accept checks.

you should contact your insurance provider ahead of your appointment to see if it is covered.

No, we do not accept insurance as this is an elective procedure.

We accept cash, all major credit cards, Apple Pay, Google Pay, and Samsung Pay. Unfortunately, we do not accept checks.

We do not offer refunds. In the event that gender cannot be determined or clear 3D / 4D / HD Live images (up to 34 weeks), cannot be obtained during the original appointment due to the baby’s position, we will offer a rescan within two (2) weeks at no additional charge, at the discretion of our ultrasound technician.

No, tipping is not required.

We are located at 902 Oakridge Commons, South Salem, NY, right off Route 123 in the back of the Oak Ridge Commons shopping plaza in South Salem, NY.

Get directions

Yes, our studio is wheelchair accessible, ensuring that loved ones of all mobilities can share in your experience.

No need to worry! We provide free parking, and for added convenience, mothers can be dropped off right at the front entrance.

We are only 11 minutes away from New Canaan, CT.

Get directions from New Canaan, CT to Bella Bambinos Boutique & Imaging.

We are only 38 minutes away from Greenwich, CT.

Get directions from Greenwich, CT to Bella Bambinos Boutique & Imaging.

We are only 32 minutes away from Stamford, CT.

Get directions from Stamford, CT to Bella Bambinos Boutique & Imaging.

We are only 34 minutes away from Shelton, CT.

Get directions from Shelton, CT to Bella Bambinos Boutique & Imaging.

We are only 33 minutes away from Danbury, CT.

Get directions from Danbury, CT to Bella Bambinos Boutique & Imaging.

We are only 34 minutes away from Bridgeport, CT.

Get directions from Bridgeport, CT to Bella Bambinos Boutique & Imaging.